Via credit cards:
Payment is drawn on your credit card/account when we ship the order.
Via home banking:
After finishing the order (choose Bank transfer in the next step) you will receive a order confirmation by e-mail, stating what you have ordered and the price. Then you transfer the total amount (the amount stated on the order confirmation) to
Nordea Bank Danmark
Viborg Privatkundeafdeling
Sct. Mathias Gade 68
8800 Viborg
Denmark
Swiftkode: NDEADKKK
Iban nr. DK0620003487436142,
from your bank via the Internet, and add your name and address. We ship your order as soon as we have registered your payment. Please note that it will take one working day before we can see the amount in our account (approx. 24 hours on weekdays).
ARTeam has been approved and certified by the Danish bank payment service, PBS to receive payments via credit cards. The approval is your guarantee that the use of your credit card is handled in a secure manner. All communication takes place through an encrypted SSL connection, which ensures that no unauthorised persons may see the data used.
ARTeam cannot see information about your account, and we cannot withdraw an amount larger than that which you have approved at the time of transaction. Likewise, we cannot withdraw the money before we ship the goods.
Nor can we withdraw an amount larger than that for which we send goods, and so if an item is in back order, we will contact you in order to make a new agreement with you.
ARTeam complies with all regulations and legislation concerning Internet trade and Internet payment.
You can read more about your rights at www.betaling.dk
Order confirmation:
Following completion of order ("send order") an order confirmation is automatically sent via e-mail.
The order confirmation contains an order number, which you will be asked to quote in case of any complaints.
Reservations:
Reservations are made for printing errors, goods out of stock and discontinued lines.
Right of cancellation:
There is a 14 days right of cancellation on all goods. Should you change your mind about a purchase, you return it at your own expense to the address below. The goods must be in the same condition as when you received it and it must be returned no later than 14 days after receipt.
Remember to state the order number, given on the order confirmation sent to you via e-mail.
You can choose to have your account credited with the amount for your next order, or we can transfer the amount to your bank account (remember to quote your bank registration number and account number).
Complaints:
If the goods are delayed or flawed, you can send a complaint to the address below or make the complaint via telephone.
Complaints about flawed goods must be made within a reasonable time after you have discovered the flaw, or should have discovered it by normal examination of the goods.
Once we have received a complaint, we process the complaint as quickly as possible. We decide whether the goods is to be repaired, replaced or whether to make a reduction in the price. If the goods have to be returned to us, this will happen at no expense to the customer.
You have two years rights of complaint according to the provisions of the Danish Sale of Goods Act.
Delivery:
Orders are normally sent via Post Danmark within 3 working days.
Prices for delivery depends on the weight, and appears on your order form.
Electronic newsletters:
We only send you electronic newsletters if you have actively stated that you wish to receive our newsletters.
You can un-subscribe from our newsletter at any time.
Contact information:
ARTeam
Arnica Lykkegaard
Hobrovej 69
DK-8830 Tjele
Denmark
E-mail: post@arnica.dk
Tel.: +45 8661 2267 or mobile +45 4119 9567
CVR/SE no.: 28 92 75 09
